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Unveiling America Tools' superior repair services – your trusted partner in equipment maintenance and repair. Our recently launched repair division is dedicated to ensuring your devices perform at their best. Our team, composed of seasoned experts, is adept at servicing a diverse range of products, such as the Standard, Mini, Compact M40, Compact C40, Compact2, and microReel.
Our unique selling point lies in our swift turnaround times, minimizing operational disruptions. We value transparency and fairness in pricing, and pledge to offer highly competitive rates without sacrificing service quality. Trust America Tools for efficient, cost-effective repair services, exclusively using RIDGID OEM parts for replacements. We're here to boost your productivity.
How it worksProcess
Submit a Service Order Authorization Ticket.
Maintenance and Repair Form:
To request maintenance and repair services, please fill out the form below. Ensure that all mandatory fields (*) are completed.
Our dedicated service team will contact you within 24 hours to assist you.
Ship your equipment to:
1157 NW 159TH DR, MIAMI, FL 33169
Please only ship the equipment to be serviced, do not include monitors if they are not to be serviced.
Upon receipt, our team will perform an initial Camera Evaluation.
We will update you on the necessary procedures and seek your confirmation to proceed.
Once completed, we will ship your item back to the address provided in the Service Order Authorization Ticket.
On average, our turnaround time ranges between 7 - 10 days. Please note, this duration may vary based on the repair complexity and the availability of replacement parts.
After the initial Camera Evaluation, we will provide a detailed quote as repair costs may vary significantly.
Customers bear the shipping costs.
Upon completion of the service, we will ship the item back and bill the shipping cost, along with insurance, in the final invoice.
Products Available for Repairs
Ridgid Compact C40 Camera Reel
Ridgid Compact M40 Camera Reel
Ridgid Compact2 Camera Reel
Ridgid Microreel Camera Reel
Ridgid Mini Camera Reel
Ridgid RM200 Max Camera Reel
Ridgid Standart Camera Reel
Tracking Service Order
Stay updated on your service order via the Service Order Authorization Ticket. Our team will post all updates and communication to this ticket.
We may also send email updates or call you for detailed explanations on complex matters. Don't hesitate to contact us with any queries!Schedule Your Repair Today!
frequently asked questions
How do I initiate a service order for my equipment?
To initiate a service order, you can start by submitting a Service Order Authorization Ticket. This form will capture the necessary details and allow us to process your request promptly.
What information should I include when shipping my equipment for repair?
When shipping your equipment, please ensure that you include only the items that require service. Do not include any additional accessories or monitors unless they need repair as well. This will help streamline the process and prevent any confusion.
How can I track the progress of my service order?
You can easily track the progress of your service order by accessing the Service Order Authorization Ticket. We will provide regular updates and communicate any developments through this ticket. In addition, we may also send email updates or contact you directly for more detailed explanations if necessary.
What is the typical timeframe for completing the repairs?
The typical turnaround time for completing repairs ranges between 7 to 10 days. However, please keep in mind that the actual duration may vary depending on factors such as the complexity of the repair and the availability of replacement parts.
How will I be informed of the repair costs and final invoice?
After the initial Camera Evaluation, we will provide you with a detailed quote outlining the repair costs. This will allow you to review and confirm the expenses before proceeding. Once the repair is completed, we will include the final invoice, which will include the repair costs and any associated shipping charges, along with insurance.