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America Tools offers quality RIDGID tool repair services for customers throughout the U.S. Our goal is to restore your tools to optimal working conditions. With a team of seasoned experts, we understand how to service and repair many products, including camera reels, in the following RIDGID models:
- Standard
- Mini
- Compact M40
- Compact C40
- Compact2
- MicroReel
Workers can expect quick turnaround times through our repair services, meaning minimal disruptions to job processes without sacrificing quality. Our transparent, fair pricing and highly competitive rates also make us a reliable resource for tool repair. We exclusively use genuine RIDGID OEM replacement parts for our repairs, so you know your tools are up to standards. Workers simply submit a service order and ship their equipment to our facility to enroll. Contact us via phone call, email, or live chat if you have any questions.
How it worksProcess
1
Submit a Service Order Authorization Ticket.
Maintenance and Repair Form:
To request maintenance and repair services, please fill out the form below. Ensure that all mandatory fields (*) are completed.
Our dedicated service team will contact you within 24 hours to assist you.
2
Ship your equipment to:
1157 NW 159TH DR, MIAMI, FL 33169
Please only ship the equipment to be serviced, do not include monitors if they are not to be serviced.
3
Camera Evaluation
Upon receipt, our team will perform an initial Camera Evaluation.
4
Process Confirmation
We will update you on the necessary procedures and seek your confirmation to proceed.
5
Return shipment
Once completed, we will ship your item back to the address provided in the Service Order Authorization Ticket.
AdditionalInformation
Turnaround Time
On average, our turnaround time ranges between 7 - 10 days. Please note, this duration may vary based on the repair complexity and the availability of replacement parts.
Pricing
After the initial Camera Evaluation, we will provide a detailed quote as repair costs may vary significantly.
Shipping Costs
Customers bear the shipping costs.
Upon completion of the service, we will ship the item back and bill the shipping cost, along with insurance, in the final invoice.
Products Available for Repairs
Ridgid Compact C40 Camera Reel
Ridgid Compact M40 Camera Reel
Ridgid Compact2 Camera Reel
Ridgid Microreel Camera Reel
Ridgid Mini Camera Reel
Ridgid RM200 Max Camera Reel
Ridgid Standart Camera Reel
Tracking Service Order
Stay updated on your service order via the Service Order Authorization Ticket. Our team will post all updates and communication to this ticket.
We may also send email updates or call you for detailed explanations on complex matters. Don't hesitate to contact us with any queries!
Schedule Your Repair Today!Phone number
(305) 513-9914Email address
[email protected]Address
1157 NW 159TH DR, MIAMI, FL 33169
frequently asked questions
How do I initiate a service order for my equipment?
To initiate a service order, you can start by submitting a Service Order Authorization Ticket. This form will capture the necessary details and allow us to process your request promptly.
What information should I include when shipping my equipment for repair?
When shipping your equipment, please ensure that you include only the items that require service. Do not include any additional accessories or monitors unless they need repair as well. This will help streamline the process and prevent any confusion.
How can I track the progress of my service order?
You can easily track the progress of your service order by accessing the Service Order Authorization Ticket. We will provide regular updates and communicate any developments through this ticket. In addition, we may also send email updates or contact you directly for more detailed explanations if necessary.
What is the typical timeframe for completing the repairs?
The typical turnaround time for completing repairs ranges between 7 to 10 days. However, please keep in mind that the actual duration may vary depending on factors such as the complexity of the repair and the availability of replacement parts.
How will I be informed of the repair costs and final invoice?
After the initial Camera Evaluation, we will provide you with a detailed quote outlining the repair costs. This will allow you to review and confirm the expenses before proceeding. Once the repair is completed, we will include the final invoice, which will include the repair costs and any associated shipping charges, along with insurance.
If you have any further questions or require additional assistance regarding your service order, please don't hesitate to reach out to our team. We can be contacted at (305) 513-9914 or via email at [email protected].